Leadership/Soft Skills Training

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Please meet Carol Naberhaus, one of our dependable adjunct instructors.  Carol previously spent 17 years in the computer disk industry; with 13 of those years as plant manager.  She has managed various departments including: engineering, operations, human resources, finance, and quality in organizations.  These departments have ranged in size from 75 to 1,100 employees.  In 2002, Carol began training and consulting for the Oklahoma CareerTech system, Business and Industry Services Division.  Currently she contracts with several schools including: Francis-Tuttle, Red River, Pontotoc, Meridian, Southern , and Mid-America Technology Centers.  Carol is also a certified instructor for Development Dimensions International (DDI) and Achieve Global.   Carol’s instructor training includes: The Effective Facilitator – (Leadership Strategies), Telling Ain’t Training – (ASTD – Harold D. Stolovitch), Story Theater Retreat – (Dough Stevenson’s Story Theater International), and Strategic Planning – (Leadership Strategies).

Some of the classes Carol will be teaching for us include: Bringing Out The Best In People, Building Strong Teams, Coaching for Improvement, Communication Strategies, Conducting a Coaching Session, Conflict Resolution, Constructive Feedback, Dealing With Difficult People, Delegating Effectively, DiSC (Personality Traits Profile), Establishing Your Role as a Leader & Coach, Leading Change, Learning to Listen and Communicate, Managing Low Performers, Managing Performance Problems, Meeting Management, Motivating Your Workforce, The ABC Behavioral Model, and The New One Minute Manager.  If you are interested in scheduling any of these courses, please contact:

Tina Graham, 580-224-8290

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We also offer the following:

General Industrial & Construction: Accounting for the New Supervisor Conflict Resolution: Getting Along in the Workplace Anger Management: Understanding Anger - Yours and Others Hiring for Success: Behavioral Interviewing Techniques Orientation Handbook: Getting Employees Off to a Good Start Generation Gap: Closing the Generation Gap in the Workplace Problem Solving & Decision Making Change Management: Change and How to Deal With It Performance Management: Managing Employee Performance Business Ethics for the Office Controlling Anger Before It Controls You - A One Day Primer Diversity Training: Celebrating Diversity in the Workplace Employee Accountability Safety in the Workplace Workplace Harassment: What It is and What to Do About It  Business: Conflict Resolution - A One Day Primer Conflict Resolution: Dealing with Difficult People Current Project Management Techniques to Increase Effectiveness - A One Day Primer Negotiation Skills - A One Day Primer Secrets of Change Management - A One Day Primer Stress Relief and Stress Reduction - A One Day Primer Conducting Effective Performance Reviews Career Development: Critical Thinking Advanced Writing Skills Public Speaking: Presentation Survival School Public Speaking: Speaking Under Pressure Emotional Intelligence Building Self Esteem and Assertiveness Skills Communication Strategies Working Smarter: Using Technology to your Advantage Mastering the Interview Customer Service Training: Managing Customer Service Customer Service: Critical Elements of Customer Service Skills for the Administrative Assistant The Minute Taker's Workshop Business Etiquette: Gaining That Extra Edge Creating a Dynamic Job Portfolio Getting Your Job Search Started Time Management: Get Organized for Peak Performance Writing Reports and Proposals Conquering Your Fear of Speaking in Public

Sales & Marketing: Telemarketing: Using the Telephone as a Sales Tool Dynamite Sales Presentations CRM: An Introduction to Customer Relationship Management Overcoming Objections to Nail the Sale Prospecting for Leads like a Pro Selling Smarter Call Center Training: Sales and Customer Service Training for Call Center Agents Branding: Creating and Managing Your Corporate Brand Building Relationships for Success in Sales  Supervisors & Managers: Business Leadership: Becoming Management Material Coaching: A Leadership Skill Marketing and Sales Human Resources Training: HR for the Non HR Manager Motivation Training: Motivating Your Workforce The ABCs of Supervising Others The Professional Supervisor Negotiating for Results Delegation: The Art of Delegating Effectively Team Building: Developing High Performance Teams Inventory Management: The Nuts & Bolts Intermediate Project Management Project Management Fundamentals Project Management Training: Understanding Project Management Risk Management Effective Planning & Scheduling Meeting Management: The Art of Making Meetings Work Leadership Skills for Supervisors Tough Topics: Talking to Employees About Personal Hygiene Budgets and Managing Money Advanced Project Management Stress Management Survival Skills for the New Trainer Talent Management Teamwork: Building Better Teams Workplace Essentials: Workplace Violence: How to Manage Anger and Violence in the Workplace Lean Process Improvement Business Writing That Works